These Terms of Service apply to your use of naildbypooh.com and online purchases from Nail’d By Pooh. Please read them before placing an order, together with our Shipping Policy, Returns & Refunds Policy, Cancellation Policy, Billing Terms & Conditions, and Privacy Policy.

1. About Our Online Store

Nail’d By Pooh offers press-on nail sets through naildbypooh.com. Our online store serves customers within the United States, with orders processed and shipped from within the U.S.

Online inventory may differ from inventory at our local store in Rochester, New York. A product’s availability online does not indicate that it is available for in-person purchase or pickup. Online orders are placed through our website for shipment.

2. Using Our Website

You agree to use this website for lawful purposes and provide accurate information when placing an order or contacting us.

You must not interfere with the website’s operation, attempt unauthorized access, submit fraudulent orders, or use another person’s payment information without permission.

To place an order, you must be legally able to enter into a binding purchase agreement.

3. Product Information

We aim to provide accurate product descriptions, images, prices, and availability. Please review the information on the relevant product page before purchasing.

Product colors may appear slightly different depending on your screen settings and lighting. This does not limit our responsibility to supply the product as described or resolve damaged, defective, or incorrect items.

If you have questions about a product, contact us before placing your order.

4. Prices & Payments

All prices and transactions are in U.S. dollars (USD).

We accept Visa, Mastercard, American Express, and Discover through Stripe. Payment must be successfully confirmed before an order is processed.

The product subtotal, shipping charge, and total payable are displayed at checkout before you submit payment. Further payment information is provided in our Billing Terms & Conditions.

If we identify a material pricing or product-information error affecting your order, we will contact you. We will not charge an additional amount without your agreement. If the order cannot proceed, we will cancel it and refund any amount collected.

5. Orders & Availability

Please check your selected items, shipping address, and contact information before submitting your order.

An order confirmation acknowledges receipt of your order. If an item becomes unavailable or we cannot fulfill the order, we will notify you and refund the amount paid for any item we cannot supply, including the original shipping charge if the entire order is canceled.

We may decline or cancel an order if payment cannot be verified, fraud is reasonably suspected, or the delivery address is outside our supported shipping area. Any payment collected for a canceled order will be refunded.

6. Shipping & Delivery

We currently ship within the United States only. International shipping is not available.

Orders are typically processed within 1–3 business days, Monday–Saturday, excluding U.S. federal holidays. Our order cutoff time is 5:00 PM Eastern Time (ET).

Estimated delivery is 7–10 business days after processing. We use USPS, UPS, or FedEx and charge a $4.99 flat shipping fee per order.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you.

Delivery estimates are not guaranteed arrival dates. Please review our Shipping Policy for complete details, including tracking, address errors, delays, and undeliverable packages.

7. Cancellations

Cancellation requests must be received within 24 hours of placing your order and before the order has shipped.

Once an order has shipped, it cannot be canceled. Approved cancellations receive a full refund, including the original shipping charge, without a cancellation fee.

Please review our Cancellation Policy for instructions.

8. Returns, Refunds & Replacements

We accept returns only for items that arrive damaged or defective, incorrect items, or other fulfillment errors by Nail’d By Pooh. Please report these issues within 14 days of delivery.

For an eligible issue, you may choose a full refund or a replacement of the correct item at no additional cost. We cover any required return shipping and do not charge restocking fees.

We do not accept change-of-mind returns or offer exchanges for a different product, design, or style.

When a return is required, inspection takes 1–2 business days after receipt. Approved refunds are issued to the original payment method and generally appear within 5–10 business days after approval, depending on your bank or card issuer.

Please review our Returns & Refunds Policy for the full eligibility requirements and process.

9. Lost Shipments & Address Errors

If a shipment appears lost, we will investigate with the carrier. Once it is confirmed lost, we will arrange a full refund or replacement at no additional cost.

You are responsible for providing a complete and accurate shipping address. If a package is returned because of an address error you provided, a reshipping charge may apply. We will disclose that charge and obtain your agreement before reshipping.

Errors caused by Nail’d By Pooh will be resolved at no additional cost to you.

10. Custom & Personalized Products

If we offer custom or personalized products, any additional preparation time or product-specific conditions will be clearly disclosed on the product page before purchase.

Those conditions do not remove your right to request assistance for an item that arrives damaged, defective, or incorrect due to our error.

11. Privacy

Our Privacy Policy explains how we collect, use, and share personal information when you browse our website, contact us, or place an order.

Please do not send full payment card details or card security codes by email or through our contact form.

12. Website Content & Intellectual Property

Content owned by Nail’d By Pooh, including our original text, branding, and website design, may not be reproduced or used commercially without permission, except as permitted by law.

Third-party names, trademarks, and content remain the property of their respective owners. Their appearance on our website does not, by itself, imply an affiliation or endorsement.

13. Website Availability & External Links

We aim to keep our website available and accurate, but maintenance or technical interruptions may occur. If an interruption affects your order, please contact us for assistance.

Our website may contain links to third-party services. Those services operate under their own terms and privacy policies.

14. Our Responsibilities

Nothing in these Terms excludes or limits rights or remedies that cannot be excluded under applicable law.

We remain responsible for fulfilling our commitments regarding your order, including the refund and replacement arrangements described in our policies.

15. Changes to These Terms

We may update these Terms to reflect changes to our website or business operations. Updated Terms apply from the time they are published.

Changes will not retroactively reduce the commitments that applied to an order when it was placed.

16. Governing Law

These Terms are governed by the laws of the State of New York, United States, subject to any mandatory consumer protections that apply in your jurisdiction.

17. Contact Us

Nail'd By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET