This Privacy Policy explains how Nail’d By Pooh collects, uses, and shares personal information when you visit naildbypooh.com, place an online order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we collect the following information:

Order and contact information: Your name, email address, phone number, billing address, shipping address, products ordered, and transaction details.

Customer support information: Messages, order references, photographs, and other information you provide when requesting assistance.

Payment information: Payments are processed through Stripe. We receive information needed to confirm and manage transactions, such as payment status and transaction references. Nail’d By Pooh does not store your full payment card number or card security code on its website.

Website usage information: Information such as your IP address, browser and device type, pages viewed, interactions, referral sources, and cookie identifiers may be collected when you use our website.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Send order confirmations, shipping updates, and other purchase-related communications.

  • Handle cancellations, returns, refunds, and replacement requests.

  • Respond to questions and provide customer support.

  • Understand website usage and improve the shopping experience.

  • Measure advertising performance.

  • Detect and prevent fraud, misuse, and security issues.

  • Maintain business records and meet applicable legal obligations.

3. Payment Processing

We accept Visa, Mastercard, American Express, and Discover through Stripe.

Stripe processes payment information to complete transactions, authenticate payments, and help prevent fraud. Its handling of personal information is described in the Stripe Privacy Policy.

Please do not send full payment card numbers or card security codes by email or through our contact form.

4. Cookies & Similar Technologies

Our website uses cookies and similar technologies to support shopping functions, understand website activity, and measure advertising results.

These technologies may include:

  • Essential cookies: Support functions such as maintaining your cart, checkout session, and website security.

  • Analytics cookies: Help us understand how visitors find and use our website.

  • Advertising technologies: Help measure interactions with advertisements and purchases associated with advertising campaigns.

You can manage cookies through your browser settings. Where a cookie preference tool is provided, you can also use it to manage available choices. Blocking certain cookies may affect website functionality.

Where required by applicable law, we obtain consent before using nonessential cookies or similar technologies.

5. Google Analytics & Google Ads

We use Google Analytics to understand website traffic and visitor interactions, and Google Ads to advertise our products and measure campaign performance.

Depending on your consent choices and our configuration, these services may collect information about your device, browser, website interactions, and advertising activity through cookies or similar technologies.

Google’s handling of this information is explained in How Google uses information from sites or apps that use its services.

You can manage personalized advertising preferences through Google My Ad Center and learn about the Google Analytics opt-out browser add-on.

6. How We Share Information

We share personal information as needed with service providers that help operate our online store, including:

  • Payment providers, including Stripe, to process payments and refunds.

  • Shipping carriers, including USPS, UPS, and FedEx, to deliver and track orders.

  • Website hosting and technical providers to maintain the website and support its operation.

  • Analytics and advertising providers, including Google, for the purposes described above.

We may also disclose information when reasonably necessary to comply with legal obligations, respond to valid legal requests, prevent fraud, or protect the rights and safety of our customers and business.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods depend on the information involved, the status of your order or inquiry, and applicable accounting, tax, fraud-prevention, dispute-resolution, and legal requirements.

When information is no longer needed, we take reasonable steps to delete it or de-identify it.

8. Information Security

We use reasonable technical and organizational measures designed to protect personal information.

No website, storage system, or method of electronic transmission is completely secure. Please contact us if you believe information associated with your order has been accessed or used without authorization.

9. Your Privacy Choices & Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to exercise other rights concerning its use.

To submit a request, email [email protected]. We may need to verify your identity before responding. Please provide only the information necessary for us to locate your records and review the request.

Certain information may need to be retained to complete transactions, maintain required records, resolve disputes, or comply with law.

You can also manage cookies through your browser and use the Google privacy controls linked above. Where applicable law provides additional advertising opt-out rights, you may contact us to request assistance exercising them.

10. Children’s Privacy

Our online store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may link to external websites or services. This Privacy Policy applies to Nail’d By Pooh’s online store. Please review the privacy policies of external services before providing information to them.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements. The current version will be published on this page. Where required, we will provide additional notice or obtain consent for material changes.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Nail'd By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET