This policy applies to online orders placed at naildbypooh.com.

Cancellation Window

You may cancel your order within 24 hours of placing it, provided the order has not shipped.

Both conditions must be met. If your order ships within the first 24 hours, it can no longer be canceled.

How to Request a Cancellation

Email [email protected] with your order number and a clear request to cancel.

We review requests during customer support hours. Eligibility is based on when we receive your request and whether the order has shipped. We will confirm the outcome by email.

Refunds for Canceled Orders

If your cancellation is approved, we will refund the full amount paid, including the original shipping charge, to your original payment method. We do not charge a cancellation fee.

Please allow 5–10 business days after approval for the refund to appear in your account. Posting times may vary by bank or card issuer.

Orders That Have Shipped

Once an order has shipped, it cannot be canceled.

Any subsequent return or refund request is subject to our Returns & Refunds Policy. Returns are accepted only for eligible damaged, defective, or incorrect items, or other errors by Nail’d By Pooh. A cancellation request does not make an otherwise ineligible item returnable.

Custom & Personalized Orders

If a custom or personalized product is offered, any cancellation restrictions specific to that item will be clearly stated on its product page before purchase. Otherwise, the cancellation window in this policy applies.

Contact Us

Nail’d By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET