This policy applies to online orders placed at naildbypooh.com.

We accept returns only when an item arrives damaged or defective, or when an incorrect item or another order issue results from an error by Nail’d By Pooh. For an eligible issue, you may choose a full refund or a replacement of the correct item at no additional cost.

Eligibility & Reporting Period

Please report damaged, defective, or incorrect items within 14 days of delivery.

We do not accept returns for change of mind, personal preference, selecting the wrong product, or damage caused by use or mishandling after delivery.

Please keep the item and its packaging while we review your request. An item reported as damaged or defective does not need to be in undamaged condition to qualify.

How to Request a Return

Contact [email protected] and include:

  • Your order number.

  • A brief description of the issue.

  • Whether you prefer a refund or a replacement.

We may request photographs of the item, packaging, or shipping label to help review the issue.

Please do not send items back before receiving our instructions. If a return is required, we will provide the return address and a prepaid shipping label or another return arrangement at our expense.

Return Shipping & Restocking Fees

For an approved return involving damage, a defect, or an error by Nail’d By Pooh, we cover the return shipping costs.

We do not charge restocking fees. Any approved replacement will also be shipped at no additional cost to you.

Inspection & Approval

When a physical return is required, we will inspect the item within 1–2 business days after receiving it and notify you of the outcome.

If a return is not required, we will confirm your refund or replacement after reviewing the supporting information.

Refunds

Approved refunds are issued to your original payment method.

A full refund includes the amount paid for the affected item and its original shipping charge. If the entire order is affected, we will refund the full amount paid for the order, including the original shipping charge.

Please allow 5–10 business days after approval for your refund to be processed and reflected in your account. Posting times may vary by bank or card issuer.

If your refund has not appeared after this period, contact us for assistance.

Replacements & Exchanges

For an eligible issue, you may choose a replacement of the correct item instead of a refund.

Replacements are subject to availability. If the correct replacement is unavailable, we will issue a full refund.

We do not offer exchanges for a different product, design, or style.

Lost Shipments

If your order appears to be lost, please contact us with your order number. We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a full refund or replacement at no additional cost to you.

The 14-day reporting period for delivered items does not apply to shipments that have not been delivered. Additional delivery information is available in our Shipping Policy.

Cancellations

You may request cancellation within 24 hours of placing your order, provided it has not shipped.

Orders cannot be canceled after shipment. Once shipped, any return or refund request must meet the eligibility requirements in this policy. Please see our Cancellation Policy for further details.

Contact Us

Nail'd By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET