This Shipping Policy applies to online orders placed at naildbypooh.com. Orders are processed and shipped from within the United States.

Shipping Destinations

We currently ship within the United States only. We do not currently offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Our processing days are Monday–Saturday, excluding U.S. federal holidays.

Processing includes reviewing your order and preparing it for shipment. Processing time is separate from shipping transit time.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

Orders received before the cutoff time are considered received that business day. Orders received at or after 5:00 PM, on Sundays, or on U.S. federal holidays are considered received the next business day. This cutoff does not guarantee same-day shipment.

Estimated Delivery Time

Standard delivery is estimated to take 7–10 business days after processing.

Orders are shipped through USPS, UPS, or FedEx. The carrier used for your order depends on the shipment and delivery destination.

Delivery estimates are not guaranteed arrival dates. Please allow for both the 1–3 business day processing period and the 7–10 business day delivery period when planning your purchase.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for delivery within our supported U.S. shipping areas.

The shipping charge is displayed at checkout before you place your order.

Custom & Personalized Orders

If a product is offered with customization or personalization, any additional preparation time will be stated on the product page before purchase. Otherwise, the standard processing and delivery estimates in this policy apply.

Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is created. You can use the tracking information to follow your shipment through the carrier’s website.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing your order.

If you notice an error, contact [email protected] as soon as possible with your order number and the correct address. We will review whether the address can still be updated. Changes may not be possible once an order has shipped.

If a package is returned because the customer provided an incorrect or incomplete address, an additional shipping charge may apply to reship it. We will explain the charge and obtain your agreement before arranging reshipment.

If the address error was caused by Nail’d By Pooh, we will resolve it at no additional cost to you.

Delivery Delays

Delivery may be affected by carrier disruptions, severe weather, holidays, or other circumstances outside our control.

If we become aware of a significant processing or shipping delay, we will contact you using the information provided with your order. If your shipment has passed its estimated delivery period, please contact us so we can review the tracking information and assist with a carrier inquiry.

Lost, Damaged, or Incorrect Shipments

Lost packages: If your package appears to be lost, contact us with your order number. We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a full refund or a replacement shipment at no additional cost to you.

If tracking shows delivery but you cannot locate the package, please check the delivery location and with other members of your household, then contact us for assistance.

Damaged or incorrect items: Please contact us within 14 days of delivery if your order arrives damaged, defective, or contains an incorrect item due to our error. Include your order number and a description of the issue. We may request photos to help assess the problem.

For an eligible issue, you may choose a full refund or a replacement of the correct item, at no additional cost. If a return is needed, we will provide instructions and cover the return shipping cost. Please see our Returns & Refunds Policy for the complete process.

Undeliverable or Returned Packages

If a package is marked undeliverable or returned to the sender, we will review the reason with the carrier and contact you about the next steps.

If the issue was caused by Nail’d By Pooh, we will arrange a resolution at no additional cost to you. If it resulted from an incorrect or incomplete address provided by the customer, any reshipping charge will be disclosed for your approval before reshipment.

If the package cannot be located during this process, we will investigate with the carrier and arrange a refund or replacement once it is confirmed lost.

Contact Us

Nail'd By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET