Products & Online Shopping

What does Nail’d By Pooh sell online?

Our online store offers press-on nail sets. Please review each product page for details about the item before placing your order.

Is online inventory the same as local store inventory?

Online inventory may differ from inventory at our Rochester, New York store. Availability on our website does not confirm availability for in-person purchase or pickup. Online orders are placed through naildbypooh.com for shipment.

Orders & Payments

How do I place an order?

Choose your items, add them to your cart, and proceed to checkout. Review your products, shipping address, and order total before submitting payment. We will send an order confirmation to the email address you provide.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All prices and payments are in U.S. dollars (USD).

Do you charge sales tax?

We currently do not collect sales tax at checkout. If this changes, any applicable tax will be displayed before you place your order.

What if I do not receive an order confirmation?

Check your spam or junk folder first. If you still cannot find it, contact [email protected] so we can help verify your order.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped. Both conditions must be met.

Email us with your order number and cancellation request. Approved cancellations receive a full refund, including the original shipping charge, without a cancellation fee. See our Cancellation Policy for details.

Can I cancel after my order ships?

Once an order has shipped, it cannot be canceled. Any return or refund request must meet the eligibility requirements in our Returns & Refunds Policy.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only. International shipping is not available.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to your address, we will contact you using the information provided with your order.

Where are online orders processed and shipped from?

Online orders are processed and shipped from within the United States.

How long does processing take?

Processing typically takes 1–3 business days after payment confirmation. Our processing days are Monday–Saturday, excluding U.S. federal holidays.

What is your order cutoff time?

Our cutoff time is 5:00 PM Eastern Time (ET).

Orders received at or after 5:00 PM, on Sundays, or on U.S. federal holidays are considered received the next business day. Orders received before the cutoff are considered received that business day, but this does not guarantee same-day shipment.

How long does delivery take?

Estimated delivery is 7–10 business days after processing. Please allow for both the processing period and shipping transit time.

Delivery times are estimates and may be affected by carrier disruptions, weather, holidays, or other delays.

How much does shipping cost?

Shipping is a flat rate of $4.99 per order within our supported U.S. delivery areas. The charge is displayed at checkout before you place your order.

Which carriers do you use?

We ship through USPS, UPS, or FedEx, depending on the shipment and destination.

How can I track my order?

Once your order ships, we will email you tracking information. Tracking updates may not appear immediately after a shipping label is created.

Can I correct my shipping address?

Contact us as soon as possible with your order number and the correct address. We will check whether an update is still possible. Address changes may not be possible after shipment.

If a package is returned because you provided an incorrect or incomplete address, a reshipping charge may apply. We will disclose the charge and obtain your agreement before reshipping. Address errors caused by Nail’d By Pooh will be resolved at no additional cost.

What if my package is delayed or appears lost?

Contact us with your order number if your shipment has passed its estimated delivery period or appears lost. We will review the tracking information and investigate with the carrier.

Once a shipment is confirmed lost, we will arrange a full refund or replacement at no additional cost.

What if tracking says delivered, but I cannot find my package?

Please check the delivery location and with other members of your household, then contact us. We will help investigate the delivery with the carrier.

What happens if my package is undeliverable or returned to the sender?

We will review the reason with the carrier and contact you about the next steps. Any reshipping charge resulting from an incorrect or incomplete address you provided will be explained for your approval before reshipment.

If the issue was caused by Nail’d By Pooh, we will resolve it at no additional cost. See our Shipping Policy for further details.

Returns, Refunds & Replacements

What items are eligible for return?

We accept returns only for items that arrive damaged or defective, incorrect items, or other fulfillment errors by Nail’d By Pooh.

Please report the issue within 14 days of delivery. We do not accept returns for change of mind, personal preference, selecting the wrong product, or damage caused by use or mishandling after delivery.

How do I report a damaged, defective, or incorrect item?

Email [email protected] with your order number, a description of the issue, and whether you prefer a refund or replacement.

We may request photographs of the item, packaging, or shipping label. Keep the item and packaging while we review your request, and do not send anything back before receiving our instructions.

Who pays return shipping?

For an approved return involving damage, a defect, or an error by Nail’d By Pooh, we cover return shipping. We do not charge restocking fees.

Can I choose a replacement instead of a refund?

Yes. For an eligible issue, you may choose a full refund or a replacement of the correct item at no additional cost. If the replacement is unavailable, we will issue a full refund.

Do you offer exchanges?

We do not offer exchanges for a different product, design, or style. Replacing a damaged, defective, or incorrect item with the correct item is handled under our Returns & Refunds Policy.

How long does a refund take?

If a physical return is required, inspection takes 1–2 business days after we receive it.

Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your bank or card issuer.

Does a full refund include shipping?

A full refund includes the amount paid for the affected item and its original shipping charge. If the entire order is affected, we refund the full amount paid for the order, including the original shipping charge.

Custom & Personalized Products

Are custom or personalized products available?

If a product is offered with customization or personalization, its options, any additional preparation time, and any product-specific conditions will be stated on its product page before purchase. Otherwise, our standard processing and cancellation terms apply.

Customer Support

How can I contact you?

Nail’d By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET

For online order inquiries, please include your order number, if available, and a brief description of how we can help.