These Billing Terms & Conditions apply to online purchases made at naildbypooh.com.

Accepted Payment Methods

We accept the following credit and debit cards through Stripe:

  • Visa

  • Mastercard

  • American Express

  • Discover

Available payment options are displayed at checkout.

Currency & Pricing

All prices and payments are in U.S. dollars (USD).

The price of each item is shown on its product page. A $4.99 flat shipping fee per order applies to supported U.S. delivery addresses. Your order total is displayed at checkout before you submit payment.

We currently do not collect sales tax at checkout. If this changes, any applicable tax will be clearly displayed before you place your order.

Payment Authorization

By submitting an order, you confirm that you are authorized to use the selected payment method and authorize payment of the total displayed at checkout.

Payment must be successfully confirmed before we process your order. Your bank or card issuer may require additional verification to approve the transaction.

Billing Information

Please provide accurate billing and contact information, including your name, billing address, email address, and payment details.

Incorrect or incomplete information may cause a payment to be declined or delay order processing. If you notice an error after placing an order, contact us promptly with your order number. Please do not send full card details by email or through our contact form.

Payment Security

Card payments are processed through Stripe. Nail’d By Pooh does not store your full payment card number or card security code on its website.

For information about how personal information is handled, please review our Privacy Policy.

Declined or Unsuccessful Payments

If your payment is declined, please check your billing details and contact your bank or card issuer if needed.

Before attempting another payment, check whether you received an order confirmation. If you are unsure whether an order or payment went through, contact us so we can help verify its status.

A pending authorization may temporarily appear on your account even when a payment is unsuccessful. Your bank or card issuer determines when that authorization is released.

Order Confirmation

After your order is successfully placed, we will send a confirmation email to the address provided at checkout with your order details and billing summary.

If you do not receive it, check your spam or junk folder and contact us for assistance.

Cancellations & Refunds

Cancellation requests must be received within 24 hours of placing your order and before shipment, as described in our Cancellation Policy.

Returns and refunds for damaged, defective, or incorrect items, or other errors by Nail’d By Pooh, are handled under our Returns & Refunds Policy.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your bank or card issuer.

Billing Questions

If you notice an unexpected charge, a duplicate payment, or another billing issue, contact us with your order number and a brief description of the concern. We will review the transaction and assist you.

Contact Us

Nail'd By Pooh
Email: [email protected]
Phone: (+1) 585-507-8229
Address: 27 Cutler St, Rochester, NY 14621, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET